Social networks have become important tools in how businesses connect, interact, and share information with customers. One important player amongst the many social networks businesses use is Twitter. Clients expect companies to engage with them and respond to their questions and concerns in a timely manner. Sending a tweet is a quick and easy way for consumers to voice their opinions and it is vital that companies take the time to reply.
On average, how long does it usually take for your business to respond to customers via twitter?